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How can I turn off communities so I am not billed for them?
How can I turn off communities so I am not billed for them?

Learn how to remove communities from your account to stop being billed.

Akilah avatar
Written by Akilah
Updated over a week ago

The communities feature is an optional add-on that you can stop using at any time. To stop your community charges, you will need to close all communities you've created and make sure the features to create new ones are turned off.

📝 Note: Communities are a fixed price and are not prorated. This means, even if you close all of your communities halfway through a month, you will still be charged the fixed price of $10 at the end of that billing cycle.

In this article:

  • Remove Communities from your organization

  • Turn off your Community settings

Remove Communities from your organization

1. From your "Communities" tab, click Go to community.

2. Click Administer Community.

3. At the bottom of the settings page, you will see the option to "Delete Community". Click Delete.

4. Click Yes to confirm.
📝Note: This is permanent and cannot be undone.

You will need to do this for all communities you have open.

Turn off your community settings

If you decide you no longer want to use communities, you will need to make sure that your community creation options get turned off so no other communities are created.

1. Go to Organization Settings.

2. Go down to Class Defaults.

3. Check No, for "add incoming students to your community".

4. Check No, for "after class ends, create a community for its students".

💡 Tip: If you have not changed this already, consider editing the closing email that students will receive as the default message mentions community groups.

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